Mark Edrian Ramos
About Candidate
MARK EDRIAN S. RAMOS
Present Address: 6292 Al Waqidi, Al OlayaRiyadh
Kingdom of Saudi Arabia
Permanent Address: #8 15th Avenue Murphy Quezon City, 1109
Email: [email protected]
Contact Number: +966595519411
Food and beverage services professional with 7 years of experience in areas such as fast foodrestaurant, coffee shop and entertainment center as crew team member and promoted to shift supervisor due to excellent performance.
Objective: To obtain a position that will further develop my skills as a good team player in retail, service and food industry
EDUCATIONAL ATTAINMENT
TERTIARY LEVEL
Bachelor of Science in Tourism, Major in Travel Management
2013-Undergrad STI
College Cubao
Corner P. Tuazon Blvd., Cubao Quezon City
Bachelor of Science in Hotel and Restaurant Management
2010-2012
University of the East
Recto Ave., Sampaloc Manila, 1008
SECONDARY LEVEL
Stella Maris College
2006 – 2010
Cambridge, Quezon City
PRIMARY LEVEL
Immaculate Conception Cathedral School
2000- 2006
E Rodriguez Sr. Ave., Quezon City
WORK EXPERIENCE
Shift Supervisor Starbucks
(Alshaya International Trading Co.)
Kingdom of Saudi Arabia, Riyadh
October 17, 2019 – Present
Key Responsibilities:
o Delivers service at Starbucks to all customers by acting with a “customers come first” attitude and connecting with a customer needs.
o Provides quality beverages, whole bean coffees and food products consistently for all customers by adhering to all recipe presentation standards.
o Acts with integrity, honesty and knowledge that promote the culture, values and mission of starbucks.
o Contributes to positive team environment by recognizing changes in partner morale and communicating them to the management team.
o Follow cash handling procedures and till point policies.
o Support the market area thru coffee learning assisting mock-up and a facilitator
Waiter Chuck E Cheese
(Unique Hospitality, Inc.)
Kingdom of Saudi Arabia, DammamDecember 17, 2015 – December 17, 2017
Key Responsibilities:
o Greet and escort customers to their tables
o Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)
o Offer menu recommendations upon request Up-sell additional products when appropriate
o Take accurate food and drinks orders, using a POS ordering software, order slips or by memorization
o Communicate order details to the Kitchen Staff Serve food and drink orders
o Check dishes and kitchenware for cleanliness and presentation and report any problems Arrange table settings and maintain a tidy dining area
o Deliver checks and collect bill payments
o Carry dirty plates, glasses and silverware to kitchen for cleaning Follow all relevant health department regulations
o Provide excellent customer service to guests
Customer Service Representative II
24-7 Intouch Contact Centers
U.P Town Center, 3/F BPO building, Katipunan Avenue, Diliman, Quezon City.
April 30, 2018 – October 5, 2019
Key Responsibilities:
o Answer or make calls to clients to learn about and address their needs, complaints, or other issues with products or services
o Respond efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued
o Engage in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed
o Build lasting relationships with clients and other call center team members based on trust and reliability
o Utilize software, databases, scripts, and tools appropriately
o Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service
o Make sales or recommendations for products or services that may better suit client needs
o Take part in training and other learning opportunities to expand knowledge of the company and position
o Adhere to all company policies and procedures
Customer Attendant
Timezone (Leisure and Allied Industries)
93 P. Antonio St., Pasig, 1604 Metro Manila
November 25, 2014 – May 25, 2015
Key Responsibilities:
o Provide timely response to the customer on their stated concern/question.
o Educate the customer, when necessary, on the details of the involved program.
o Handle and resolve day-to-day questions, challenges, problems and conflicts that arise. Ability to quickly and accurately document information.
TRAININGS
Barista NC II
July 22 2019 – August 24 2019
TESDA – Kitchen Link and Recipes Training Center Corp.
SKILLS
• Excellent in customer service
• Flexible especially on shifting duties
• Ability to react quickly on changing business conditions
• Ability to perform and operate all necessary equipment to perform the job
• Ability to communicate effectively with guests, peers and management
• Provide leadership and motivation to manage the performance and development of direct results
PERSONAL BACKGROUND
Age: 29
Passport Number: P2930177B
Date of Birth: October 21, 1993Passport Validity: 01 September 2029
Sex: Male
Citizenship: Filipino
Civil Status: Single
Religion: Roman Catholic
CHARACTER REFERENCE
Danilo Dizon
Store Manager (Starbucks)
+966570861936
Alexis Macaraya Male
Chuck E Cheese Training Manager, Riyadh Saudi Arabia +966540297062
Dustin Apeggu
Team Leader (Supervisor) 24/7 Intouch
+639165199933
I hereby state that all the information stated above is the truth to the best of my knowledge.
MARK EDRIAN RAMOS
